Tuesday, August 08, 2017

WINE, Photoshop CS2, "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable."

I did a clean install of Ubuntu 16.04.3 including the 4.10 Linux kernel after a system crash.  When I did, I had to do a fresh clean install of WINE 2.01.  I then installed Adobe Photoshop CS2 from an ISO of it's install CD.  It installed just fine with no errors and it booted once.  When I tried to start it a second time it crashes upon startup with an "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable." This error now occurs on every time I tried to start it.  Rebooting and nothing else I found fixed this.  After a lot of Googling I found a solution that worked and I figured out how you can avoid this problem altogether.

HOW TO AVOID THIS PROBLEM

To avoid the "unrecoverable hardware error" problem with Photoshop CS2 under WINE do the following BEFORE YOU INSTALL PHOTOSHOP CS2:

1. Search for and install WINETRICKS from you Ubuntu Software Center.

2. Launch (run) WINETRICKS (in Terminal type winetricks)

3. Check the "Select the Default Wineprefix" and click OK.

4.  Check "Install a Font" and click OK.

5. Check all the Microsoft Fonts including CORE FONTS and click OK.

6. Wait until it finishes doing the installs.

7. Once it's finished just install install Photoshop CS2 as usual under WINE.

By installing the Microsoft CORE FONTS first you should have avoided the problem and your Photoshop install should be able to boot every time.


HOW TO FIX THE PROBLEM

If you installed Photoshop CS2 before the CORE FONTS and you've ran it more than once and you're getting the error message "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable." do the following to fix it:

Using Nautilus (or your favorite file browser) navigate to:
Replace [USER NAME] with your user name.

/home/[USER NAME]/.wine/drive_c/users/[USER NAME]/Application Data/Adobe/Photoshop/9.0/Adobe Photoshop CS2 Settings/

 NOTE:  In Nautilus you'll have to go to VIEW and select SHOW HIDDEN FILES to see the .wine directory.


Once in the /home/[USER NAME]/.wine/drive_c/users/[USER NAME]/Application Data/Adobe/Photoshop/9.0/Adobe Photoshop CS2 Settings/ directory do the folowing:

1. Delete the corrupted file, Adobe Photoshop CS2 Prefs.psp or rename it.

2. Start Photoshop CS2.

3. After Photoshop CS2 has started and while Photoshop CS2 is running,  navigate back to the /home/[USER NAME]/.wine/drive_c/users/[USER NAME]/Application Data/Adobe/Photoshop/9.0/Adobe Photoshop CS2 Settings/ directory and copy the newly re-created Adobe Photoshop CS2 Prefs.psp file to a safe known location (make a copy of it).

4. Close Photoshop CS2, which will corrupt the Adobe Photoshop CS2 Prefs.psp file in that directory. (this is why we made a copy and put it in a safe known place).

5. With Photoshop CS2 closed, copy our good copy of Adobe Photoshop CS2 Prefs.psp (the one we put in a safe known place in step 3) back to the  /home/[USER NAME]/.wine/drive_c/users/[USER NAME]/Application Data/Adobe/Photoshop/9.0/Adobe Photoshop CS2 Settings/ directory, replacing the corrupt one.

DO NOT RESTART PHOTOSHOP YET DO STEP 6 FIRST.

6.  Now install the CORE FONTS by doing the steps 1-6 in the above HOW TO AVOID THIS PROBLEM section (DO NOT DO STEP 7, don't reinstall Photoshop or you'll just recreate the problem).

That's it, you should now be able to start and use Photoshop CS2 as much as you want now.  But we are still not done.  On Ubuntu the ALT key + Left Mouse Click is mapped to a Move Windows Function and won't let you use it with certain tools in Photoshop (i.e. Clone Tool).  Don't worry we can fix this too but that will be in the next article.

1 comment:

Anonymous said...

In Ubuntu 18.04 except MS fonts I installed (via Winetricks) also DLL vcrun6 - it was needed in my Ubuntu 14.04.
Photoshop CS2 in 18.04 is working fine, for now.
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